"The process of booking the appointment at a difficult time (COVID), and the way in which I was received and treated on the day was first class. My experience of dealing with the professionals at Hearing Matters over a number of years has always been very good, and I wouldn't hesitate to recommend them."
"I could not have expected a better service than the one Zoe provided. She is extremely proficient, but also very friendly."
"I am so happy that I made an appointment with Peter Jones. His advice was professional and helpful. He understood my apprehension, was very patient and took time to listen to me and to explain everything in detail."
"Peter Jones was superb in the way he managed and communicated with Dad who has complex age and noise related hearing loss. At no point was there any sales pressure."
"I would recommend Peter Jones to anyone who is having problems with unresolved blocked ears/earwax issues. Don't go anywhere else, you will be wasting you're time & money."
"My special thanks to Peter for his help, patience and professionalism. I would certainly recommend your services to all my family and friends."
"Overall an excellent experience today at Hearing Matters, Zoe was a lovely lady, who explained everything she did and made me feel at ease the whole time, from first stepping in the door to leaving. I felt much better on the way out, so a very big thank you to Zoe."
"Peter Jones skill and professionalism was all that could be desired and I was also impressed with the cleanliness and brightness of the accommodation. The equipment used was technically excellent and up to date. I would recommend Hearing Matters without reservation."
"You resolved my hearing problems so skilfully and so satisfactorily in ways I would not have imagined. I am delighted with the outcome. Thank you so much."
"I have worked with Brian Unsworth for over two decades and have been delighted with the service he affords my patients."
Trevor Farrington FRCS, Consultant ENT Surgeon
"They provide a highly professional, honest and personal approach to both the investigation of hearing loss and the provision of hearing aids. ...I would strongly recommend using their services."
Mr Andrew Birzgalis FRCS ORL, Consultant ENT Surgeon
"Peter Jones has been an invaluable support to my service ...highly professional and very approachable for the patients..."
Mr Andrew Camilleri, Consultant ENT Surgeon
"Very good service. Every question was answered in detail and nothing was too much trouble. Would definitely recommend Hearing Matters!"
Prefer to Remain Anonymous
"Peter Jones is a highly experienced and intuitive Audiologist who will leave no stone unturned in the quest for finding the best hearing device for his patients."
"I can say without reservation that Brian is an excellent audiologist. The quality of his testing has been key to the management of many patients over the years."
Professor Shakeel R Saeed MD, FRCS (ORL)
"...the hearing aids he recommended very discreet, highly effective and remarkably flexible..."
"I am so happy, something I thought I'd never hear myself say about hearing aids!"
Andrea - Age 41
"The ongoing service I receive from Brian and the team is second to none, nothing seems to be too much trouble."
"I followed the detailed advice given and within 12 hours my hearing is already improving. I cannot recommend highly enough. Thank you!"
"Brian was brilliant! He listened to my concerns, explained what he could see in my ears"
"...lots of fun splashing about at Center Parcs with my new plugs..."
Edward - Aged 2
"You took time out to listen to my story and I felt you tried to understand me as a person and the life style I enjoyed prior to my hearing loss, together with my aspirations for the future."
"I'm glad to say I'm on the right path with new earplugs from Hearing Matters"
Oliver Lang - DJ/Producer
"She was very patient and caring and professional. This has made a huge difference to my mum’s quality of life by restoring her hearing. Definitely recommend anyone to go here. Thankyou. "
"Zoe was excellent in every way - clear explanation of the problem, calm assurance that it would be sorted and it was!"
"If there is a better hearing specialist I have not met him or her."
"I was very impressed by the friendliness and competence. I ordered my hearing aid batteries by phone (which answered immediately) and they arrived by return of post. Thank you so much."
"Thank you Brian. It’s great that the discomfort in my ear has gone and the tinnitus has decreased. I was so relieved that you could fit me in so swiftly."
"I saw Peter Jones recently over what I thought was a problem with a hearing aid. He quickly diagnosed a medical problem, and made sure I got treatment there and then. The problem is now resolved and my hearing is back to normal thanks to Peter's prompt action."
"I am very happy to recommend Hearing Matters, who as well as hearing aids offer an excellent service for ear wax removal. They are professional and attentive from start to finish."
Prefer to Remain Anonymous
"6 months down the line I feel like I have my life back. I now feel happy as I have someone to stay in touch with and have regular checkups!! I can’t recommend Hearing Matters enough!!"
"Thanks for a fantastic appointment with Peter Jones, he really took time to solve the problem and was very patient, caring and gentle...explained eveything in detail and all sorted now, I can hear properly again!! well done Peter and Team, worth every penny!!! "
"I received excellent microsuction treatment recently and gladly recommend the service provided by Peter Jones."
"Very professional service "
"Very impressed with the low sales pressure and genuine desire for things to be right."
Prefer to Remain Anonymous
"I've been to many ear doctors, and no one has been as understanding, helpful, non-judgmental, or as painlessly competent as Peter Jones. He comes very highly recommended."
"Zoe is an exceptional practitioner. She is clearly a very knowledgeable and skilful audiologist, but she shows tremendous care and enthusiasm in the way she goes about the whole process."
"May I say Zoe who performed my procedure was superb."
"Excellent service "